Al-Anon Family Groups
Website and support group search engine for alcoholism support charity
Al-Anon's old website had grown organically over the years and users struggled to find the content they were looking for.
A detailed planning exercise
Given the task of re-structuring and condensing their content we facilitated a stakeholder planning workshop to explore the needs of each of the key audiences. In the workshop we looked at:
- Key user journeys for each audience.
- Proposed sitemaps.
- Wireframes of key pages.
- Use of social media by audience.
- Examples of best practice in other websites.
With the outputs of the workshop we were able to design an information architecture which addresses the needs of all key audiences and wireframes to take into the design phase. Examples of the workshop outputs follow:
The new website
The new Al-Anon website has a fresh new look and includes signposting to key content from the homepage. Users can search the database by postcode or country and view details of their nearest groups and events.
The new navigation structure, designed by the stakeholders, enables quick access to all key pages along with the ability to drill down into more detailed content for member groups.
Intuitive content management
The new website is backed by a bespoke content management system designed around the database of Al-Anon groups. The charity's volunteer network also use the CMS to support their telephone and email helplines.
I just wanted to say thank you for all your hard work to bring the project in on time and on budget. We are all very pleased with our new website – a huge improvement. I’m looking forward to feedback from our members.